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Reporting Concerns

Reporting Procedures

All complaints submitted through “Ethics Point,” our compliance service provider, may be made on a confidential anonymous basis. However, if you do submit your complaint anonymously, please continue to monitor your complaint, because we may need to ask additional follow up questions.

You have two methods to contact Ethics Point. The phone numbers below are not Caller-ID enabled. The online form is anonymous as well. Your request will be handled through Ethics Point, which is an independent third-party service provider:

Phone:   U.S. Toll Free 1-855-845-3467
Web: Go to:   http://cryolife.ethicspoint.com

If you wish to communicate with the Presiding Director and non-management directors of CryoLife’s Board of Directors, you may also do so by contacting Ethics Point.

All complaints will be received and processed by the third-party service provider who will in turn forward the complaint to CryoLife’s Compliance Officer and the appropriate management or Board Personnel; provided that any complaints regarding the Compliance Officer will be forwarded to the Chairman of the Board.

All complaints relating to CryoLife’s accounting, auditing, internal accounting controls or auditing matters or violations of CryoLife’s Code of Business Conduct and Ethics, the Foreign Corrupt Policy Act, or possible violations of other anti-corruption laws will be referred to the Audit Committee.

Other complaints will be referred to the Presiding Director of the CryoLife Board (a non-employee).

Other communications addressed to the non-management directors or the Presiding Director will be referred to the individual or individuals requested.

You will receive a written acknowledgment from CryoLife’s Compliance Officer upon receipt of your written complaint or concern if you choose to identify yourself. You can report your complaints anonymously.

Please be as specific as possible in your complaint. If possible, please provide details such as:

When the subject activity occurred;
Who was involved;
The nature of the activity;
Why the activity is of concern;
What documentation exists regarding the activity, providing copies if possible;
Who else is aware of the activity;
A list of actions already taken to bring this matter to the attention of CryoLife or any third party, and their response.